Privacy Policy

Last updated: February 3, 2025.

This Privacy Policy describes how Amelia HQ, LLC and Amelia Aesthetics, PLLC (collectively, “Amelia Aesthetics,” “we,” “us,” or “our”) collect, use, disclose, retain, and protect certain information when you visit our websites at https://www.ameliahq.com/ or https://www.askamelia.com/, as well as when you visit any related websites and applications offered by or through us (collectively, the “Site”).

This Privacy Policy also describes certain rights you have in relation to the personal information we collect from you or that you provide to us.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, do not use our Site. By accessing or using the Site, you consent to the practices described in this Privacy Policy, including the collection, use, disclosure and retention of your information as described in this Privacy Policy.

This Privacy Policy does not apply to protected health information which is subject to privacy regulations published under the federal Health Insurance Portability and Accountability Act of 1996 and is separately addressed in our Notice of Privacy Practices.

This Privacy Policy may change from time to time. Your continued use of the Site after we make changes is deemed to be acceptance of those changes. We encourage you to visit this page often to check for updates.

INFORMATION WE COLLECT

Information You Provide to Us:  When you visit our Site, we may collect personal information that you provide to us, such as when you request a consultation, request pricing information, contact us via our contact form, and in connection with other activities, services, features or resources we make available on our Site. This personal information may include your name, email address, mailing address, phone number, date of birth, gender, and other details you choose to submit. When you book a consultation, you may be required to provide a credit card number or other financial information for certain expenses such as a consult fee or cancellation fee.

You can always refuse to provide this personal information, except that it may prevent you from engaging in certain Site related activities.

Information Collected Automatically: As you access and use our Site, we and our vendors use analytics tools and other third-party technologies to collect some information automatically, including information about your equipment, browsing actions, and patterns, IP address, traffic data, location data, browser type and language, and referral website.  This information helps us to improve our Site by supporting the operation and performance of the Site, analyze your interactions on the Site, provide certain services to you, create and distribute marketing materials, and complete and support your transactions with us.

We may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). We also may combine information collected automatically from our Site with information from other sources or that you provide to us.

The technologies we use for this automatic data collection may include cookies, pixels, and other tools used by our third-party vendors. Cookies are very tiny text files that are stored on your computer when you visit certain web pages and can be used to record your preferences. For example, we use cookies to keep track of what you have in your preferences and to remember you when you return to our Site.  You may refuse to accept browser cookies by activating the appropriate setting on your browser.  However, if you select this setting, you may be unable to access certain parts of our Site as they may not function properly.

Most web browsers include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

HOW WE USE YOUR INFORMATION

We may use information collected from our Site or that you provide to us to:

• Operate our Site and present its contents to you.
  

• Personalize your experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  

• Improve our Site: We continually strive to improve our Site offerings based on the information and feedback we receive from you.
  

• Communicate with you about our Site, products, and services, including the distribution of marketing and promotional materials. We may use your email address to send periodic emails regarding services, products and special offers. We may also use your email address to respond to your inquiries. You may opt out of receiving email communication by clicking the “unsubscribe” link at the bottom of each email or by emailing us separately at privacy@askamelia.com.
  

• Fulfill any other purpose for which you provide your information.
  

• In any other way we may describe when you provide the information.
  

• For any other purpose with your consent.

HOW WE DISCLOSE YOUR INFORMATION

We may disclose your information collected from our Site or that you provide to us to the individuals and entities described below and for the reasons described below.

• Our subsidiaries and affiliates.
  

• Contractors and service providers we use to support our business and perform various business operations, including data analysis, email delivery, hosting services, customer service and marketing efforts, and who are bound by contractual obligations to keep personal information confidential and secure and to use it only for the purposes for which we disclose it to them and consistent with our instructions.
  

• A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other sale or transfer of some or all of our assets.
  

• To fulfill the purpose for which you provide it.
  

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  

• To protect or defend the rights, property, or safety of our company, our customers, or others.
  

• To enforce or apply our Website Terms of Service.
  

• To other entities or individuals, or for other purposes, with your consent.

THIRD-PARTY LINKS

Our Site may contain links or other content that connect you to certain third-party sites or services. We do not control the content or the privacy and data security practices on these sites and are not responsible for the practices employed by those third-parties. You should review the privacy policy of any website you visit to understand that website’s privacy practices.

CHILDREN

Our Site is not directed to children and we do not intend to collect, and we will not knowingly collect, personal information from children under the age of 13.  If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via e-mail at privacy@askamelia.com.

YOUR PRIVACY RIGHTS

We understand you want to protect and control your personal information. We strive to provide you with choices regarding the personal information you provide to us.

Depending on where you reside, in addition to any of the general rights you may have under this Privacy Policy, you may have the following rights associated with the personal information that we process.

• Right to confirm whether we process your personal information and to know the personal information specific to you that we collect, use, and disclose.
  

• Right to request access, correction, deletion, updates, or portability to certain of your personal information that we hold.
  

• Right to object, restrict, or limit the ways in which we use or process your personal information.
  

• Right to opt-out of marketing communication, promotional offers, or advertising from us.
  

• Where we collect personal information based on your consent, you can withdraw your consent to our collecting, using, and sharing your personal information.
  

• Right to non-discrimination.  We will not discriminate against you for exercising these rights, including by (a) denying you goods or services, (b) charge you different prices or rates for goods or services, including through the use of discounts, benefits, or other penalties, (c) provide a different level or quality of goods or services, (d) suggest that you will receive a different price or quality of goods or services.

To submit a request to exercise these or other rights, you may contact us via e-mail at privacy@askamelia.com.  We will respond to your request within a reasonable time and in accordance with any deadline imposed by law and assist anyone who needs assistance preparing a request for access.

INFORMATION SECURITY

We have implemented reasonable and appropriate measures designed to help safeguard your personal information from unauthorized access, use, alteration, disclosure or destruction. Information collected on our Site is collected and stored on secure servers, and we use encryption technology known as Secured Socket Layer (SSL) to protect your personal information. In addition, whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable privacy laws.

Unfortunately, the transmission of information via the internet is not completely secure. Although we follow reasonable and appropriate measures designed to protect your personal information, we cannot guarantee the security of your personal information transmitted online. Any transmission of personal information is at your own risk. We urge you to be careful when accessing and sharing information online.

If you are visiting our Site from outside of the United States, be aware that we may process, store, and transfer your personal information in and to the United States or other jurisdictions, which may have different privacy laws that may or may not be as protective as your local law. By engaging with our Site, you agree to such processing, storage, and transfer.  

CONTACT US

If you have any questions, requests, or complaints related to this Privacy Policy or our privacy practices, you may contact us via e-mail at privacy@askamelia.com.  You also have the right to submit a complaint to your local data protection authority.